Refund policy

Last Updated: October 8, 2026

We want you to be satisfied with your purchase. Please review the following guidelines carefully before requesting a return or exchange.

Return Eligibility

Items that may be returned within 30 days of delivery:

Unused and unopened items in their original packaging and condition
Defective or damaged products
Incorrect items received due to our error

Items that are not eligible for return:

Opened or used products (unless the product is defective)
Items damaged due to customer misuse or improper handling
Customized or personalized products
Items returned more than 30 days after delivery
Gift cards or digital products (if any)

How to Start a Return or Exchange

Contact us at support@goldge.com within 30 days of delivery. Please provide your order number and the reason for the return.
If your request is approved, we will send you a Return Merchandise Authorization (RMA) number and return instructions.
Pack the item(s) securely, preferably in the original packaging, and clearly mark the RMA number on the package.
Ship the package to the U.S. return address provided in the authorization email.

Return Address:
A specific U.S. return address will be provided in your return authorization email. Please do not send items to any other address.

Return Shipping Costs

If the return is due to a product defect, damage in transit, or our error, we will cover the return shipping cost or provide a prepaid label.
If the return is due to change of mind, incorrect ordering, or other customer reasons, the customer is responsible for the return shipping costs.

Refunds and Exchanges

After we receive and inspect the returned item, approved refunds will be issued to the original payment method within 5–10 business days.
No restocking fees are charged.
Exchanges follow the same eligibility rules as returns. If the replacement item has a lower value, the difference will be refunded.
Items that do not meet the return eligibility criteria will not qualify for a refund and will be returned to the buyer at the buyer’s expense.